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Dynamics 365 for Retail & E-commerce
Give shoppers one consistent experience across stores and online, and give your team one view of stock, orders and customers.
- Omnichannel inventory
- Online order sync
- Customer 360
- Pricing & returns
Why Retail & E-commerce businesses choose Dynamics 365
Retailers who sell in stores and online struggle when each channel has its own stock numbers, customer records and prices. Overselling, slow refunds and inconsistent offers follow. Dynamics 365 connects inventory, orders, purchasing, finance and customer data, so every channel works from the same information.
Winzi Technologies implements Business Central and Dynamics 365 CRM for retail and e-commerce businesses, including integrations with your storefront, marketplaces, payment gateways and shipping providers.
What we typically use
- Business Central
- Dynamics 365 Sales (CRM)
- Power BI dashboards
- Storefront & marketplace integrations
Challenges we help Retail & E-commerce teams solve
The problems we hear most often, and what changes once your data lives in one system.
Stock differs by channel
Stores and websites show different availability, which leads to overselling and cancelled orders.
Manual order entry
Online orders are re-keyed into the accounting system, creating delays and errors.
Fragmented customer data
Purchase history, service issues and campaigns sit in separate tools, so personalization is limited.
Complex pricing and returns
Promotions, discounts and returns are hard to apply consistently across channels.
What we deliver for Retail & E-commerce
Dynamics 365 capabilities configured around your processes, not the other way round.
Multi-location inventory
Track stock across stores, warehouses and in-transit transfers with accurate availability.
Business Central overview →Online store integration
Sync products, prices, stock and orders with your e-commerce platform. Business Central offers a Shopify connector, and we build integrations for other platforms.
Integration services →Purchasing & replenishment
Reorder from suppliers using demand history and lead times, and receive against purchase orders.
Business Central implementation →Customer 360 with CRM
Keep purchase history, service cases and campaigns together in Dynamics 365 CRM.
Dynamics 365 CRM →Pricing, discounts & returns
Configure price lists, discounts and return processes that apply the same way in every channel.
Customization services →Retail analytics with Power BI
Sales by channel, stock turnover, margin and customer trends in live dashboards.
Power BI services →How we work
A clear, phased approach so you know what happens at each stage.
Discovery workshop
We map your processes, reporting needs and integrations, then agree scope, phases and a realistic timeline.
Business Central consulting →Configure & customize
We set up Dynamics 365 around your workflows and build only the extensions you genuinely need.
Customization services →Migrate & integrate
Master data and opening balances are migrated and reconciled, and your other systems are connected.
Data migration →Train, go live & support
Role-based training and hands-on go-live help, followed by ongoing support and maintenance.
Support services →Frequently asked questions
Dynamics 365 for retail & e-commerce: common questions answered.
Can Business Central connect to Shopify?
Yes. Business Central includes a Shopify connector for products, inventory, customers and orders. We configure it for your catalog and extend it where your process needs more.
Do we need Dynamics 365 Commerce for retail?
Not always. Many small and mid-size retailers run well on Business Central with the right integrations. Larger store estates with point-of-sale heavy operations may suit Dynamics 365 Commerce, and we assess this during discovery.
Can we manage several stores and warehouses?
Yes. Locations, transfers, stock by location and per-location replenishment are standard capabilities.
Do you provide support after go-live?
Yes. We offer ongoing support, maintenance, customization and training once your system is live.