Ensure maximum uptime and seamless business operations. Winzi Dynamics provides SLA-backed Microsoft Dynamics 365 CRM support and Application Management Services (AMS)—offering proactive system maintenance, fast bug resolution, and on-demand functional assistance. We support business-critical CRM systems across the USA, Dubai, Abu Dhabi (UAE), the UK, and Australia.
Post-implementation, your CRM system requires continuous care to adapt to evolving business processes, Microsoft cloud updates, and daily user queries. System downtime, unhandled plugin errors, or slow support resolution directly impacts sales productivity and customer satisfaction.
Winzi Dynamics offers structured support models tailored to your business needs. From dedicated monthly retainer managed services to flexible hourly packages, our team of certified technical and functional experts ensures your CRM operates with peak stability.
A proactive retainer model providing end-to-end management of your Dynamics 365 tenant. Includes guaranteed SLA response times, routine system health checks, security role management, and continuous optimization.
Ideal for SMBs needing expert support without fixed monthly commitments. Purchase bucketed support hours and call upon our developers and functional consultants whenever technical issues or urgent tasks arise.
Rapid resolution for critical system bugs, broken workflow triggers, Dataverse sync failures, or plugin crashes. Tiered SLA escalation protocols ensure high-priority incidents are resolved quickly.
Microsoft rolls out major cloud feature updates twice a year. We audit your sandboxes prior to release waves, test existing customizations for compatibility, and prevent breaking changes before updates go live.
Empower your sales and service reps with expert guidance. Our team resolves day-to-day user issues, assists with view/dashboard creation, exports data safely, and conducts refresher training sessions.
Use unallocated monthly support hours for system enhancements. Easily request new field additions, modified form layouts, updated business process flows, or new Power Automate notifications without starting a new project.
Looking for major structural changes or comprehensive process overhauls? Check out our CRM Consulting Services or explore our custom development capabilities on the CRM Customization Page.
Organizations using Microsoft Dynamics 365 Sales, Customer Service, or Field Service that need dependable technical support, fast bug fixes, and continuous system maintenance without the overhead of an in-house Dynamics admin team.
