Ensure maximum uptime and seamless business operations. Winzi Dynamics provides SLA-backed Microsoft Dynamics 365 CRM support and Application Management Services (AMS)—offering proactive system maintenance, fast bug resolution, and on-demand functional assistance. We support business-critical CRM systems across the USA, Dubai, Abu Dhabi (UAE), the UK, Australia, Canada, and India.
Post-implementation, your CRM system requires continuous care to adapt to evolving business processes, Microsoft cloud updates, and daily user queries. System downtime, unhandled plugin errors, or slow support resolution directly impacts sales productivity and customer satisfaction.
Winzi Dynamics offers structured support models tailored to your business needs. From dedicated monthly retainer managed services to flexible hourly packages, our team of certified technical and functional experts ensures your CRM operates with peak stability.
A proactive retainer model providing end-to-end management of your Dynamics 365 tenant. Includes guaranteed SLA response times, routine system health checks, security role management, and continuous optimization.
Ideal for SMBs needing expert support without fixed monthly commitments. Purchase bucketed support hours and call upon our developers and functional consultants whenever technical issues or urgent tasks arise.
Rapid resolution for critical system bugs, broken workflow triggers, Dataverse sync failures, or plugin crashes. Tiered SLA escalation protocols ensure high-priority incidents are resolved quickly.
Microsoft rolls out major cloud feature updates twice a year. We audit your sandboxes prior to release waves, test existing customizations for compatibility, and prevent breaking changes before updates go live.
Empower your sales and service reps with expert guidance. Our team resolves day-to-day user issues, assists with view/dashboard creation, exports data safely, and conducts refresher training sessions.
Use unallocated monthly support hours for system enhancements. Easily request new field additions, modified form layouts, updated business process flows, or new Power Automate notifications without starting a new project.
Looking for major structural changes or comprehensive process overhauls? Check out our CRM Consulting Services or explore our custom development capabilities on the CRM Customization Page.
Organizations using Microsoft Dynamics 365 Sales, Customer Service, or Field Service that need dependable technical support, fast bug fixes, and continuous system maintenance without the overhead of an in-house Dynamics admin team.
We fix bugs such as broken workflow triggers, Dataverse sync failures and plugin errors, run routine system health checks, manage security roles, answer end-user questions, test your customizations before Microsoft release waves, and deliver small enhancements.
Managed services (AMS) is a monthly retainer with guaranteed SLA response times, routine health checks and continuous optimization of your Dynamics 365 tenant. Hourly support lets you buy bucketed hours and call on our developers and functional consultants when needed, with no fixed monthly commitment.
We use tiered SLA escalation protocols so high-priority incidents are handled first. The exact response times for each priority level are set out in your dedicated SLA agreement, and you get transparent monthly hour tracking and ticket activity reporting.
Microsoft ships major cloud updates twice a year. Before each release wave we audit your sandboxes, test your existing customizations for compatibility and fix breaking changes before the update reaches your production environment.
Yes. Unallocated monthly hours can be used for new fields, modified form layouts, updated business process flows or new Power Automate notifications, so small changes don't need a new project.
Yes. We support organizations using Dynamics 365 Sales, Customer Service or Field Service, including their customizations, workflows, plugins and Power Automate flows, so you don't need an in-house Dynamics admin team.
Yes. We provide Dynamics 365 CRM support and managed services to businesses across India, alongside clients in the USA, Canada, UK, UAE (Dubai and Abu Dhabi) and Australia. Our team is available 24 hours, Monday to Friday, so support aligns with Indian business hours as well as other time zones.
Contact our support team to choose between a fixed monthly AMS retainer and pay-as-you-go hourly support, and to set up your dedicated SLA agreement.
